Head of Service Small Enterprises

Are you passionate about delivering exceptional customer service and driving meaningful impact? As our Head of Service, you’ll lead a dynamic team across Zurich and Vienna, championing top-tier client support and ensuring an outstanding experience at every touchpoint. Your strategic mindset and dedication to continuous improvement will play a key role in optimizing our service processes - especially through innovation, automation, and digitalization. Together, we’ll empower our clients to streamline their recruitment efforts and achieve their hiring ambitions with confidence.

Find out more about our unique culture and why you should work at JobCloud.  

• Lead and manage a diverse team of B2B customer service/support specialists, fostering a culture of excellence, collaboration, and continuous improvement 
• Provide mentorship, coaching, and performance feedback to ensure the team's professional growth and alignment with company goals. 
• Define and monitor key performance metrics to evaluate the effectiveness and impact of B2B customer service initiatives 
• Oversee the resolution of escalated B2B client inquiries, concerns, and issues, ensuring timely and satisfactory outcomes. 
• Continuously evaluate and enhance B2B customer service processes, ensuring streamlined operations, efficient issue resolution, and client satisfaction. 
• Implement strategies to proactively address challenges, enhance client satisfaction, and prevent future issues. 
• Collaborate with sales, product, marketing, and technical teams to advocate for B2B client needs and contribute to the platform's (JobCloud.ai) ongoing development. 
• Contribute to the development of new features, tools, and services based on client feedback and industry trends. 
• Responsibility for the work schedule, assignment of tasks and resources allocation from a broader perspective 

• A positive atmosphere built on trust, mutual support, and strong team spirit 
• The freedom to be creative and bring your own ideas to life 
• The opportunity to help shape the recruitment market in Switzerland 
• A hybrid working model with flexible working hours and the possibility to work remotely 
• Very modern offices in the city of Zurich 
• Access to the latest generation of devices (hardware & software) provided by JobCloud 
• A fair and competitive salary range for a 100% position lies between CHF 110’000 and 120’000 

• Congé maternité/paternité/adoption:

  16 semaines pour les mamans et 3 semaines pour les papas ou en cas d'adoption, payés à 100%.

• Rabais sur les transports publics:

  Jusqu'à 650.- pour les transports publics et un abonnement demi-tarif gratuit !

• Cours de langue:

  Gratuits ! Généralement en DE et EN, mais d'autres sont aussi disponibles

• Prévoyance:

  Prévoyance professionnelle : nous couvrons 60% des contributions

• Workation:

  Travailles jusqu'à 10 jours par an à l'étranger!

• Work location:

  Wir bieten eine top Anbindung an die Öffis, einen Fahrradabstellraum und Duschen

• Télétravail:

  Tu peux travailler sur place, à domicile, ou les deux

• Referral bonus:

  Mitarbeiterempfehlungen zahlen sich bei uns aus!

• Formation continue:

  Est en principe soutenue, tout à fait dans le sens du #lifelong-learning.

Ton lieu de travail