Customer Support Specialist w/m/d

 

You've surely heard of jobs.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!
 

As a Customer Support Specialist you will help answer customer questions and provide assistance at all stages of the customer experience. We in our small sized service team want continuously to deliver a first-class service to small sized Swiss customers and keep a high customer satisfaction rate.

Be the Swiss Army Knife of customer support. Whether they need a helping hand or a friendly chat, you've got their back, inside and out.You will play a key role in building strong relationships with our customers and ensuring that they use our products and services successfully.


 

 

Your Tasks

  • Creating and publishing job advertisements based on customer orders 

  • Creating company profiles in our system 

  • Adding entries and orders in the CRM systems of Sales Force 

  • Administrative, organisational and technical support for customer advisors 

  • 1st level support for internal and external customers via ticketing system & chat 

  • Close cooperation with all sales-related departments 

Your skills

  • Completed vocational training (commercial) - graduates welcome! 

  • First experience and ability to enjoy dealing with modern digital media  

  • Strong technical understanding and affinity on how to work with tools like AI, to provide more comprehensive support, Ticketing Systems (Zendesk), CRM Systems(Salesforce), Excel, Word 

  • Ability to provide clear support to customers 

  • Demonstrating a client focused behaviour to offer the best customer experience possible 

  • Being team oriented, reliable towards clients and colleagues 

  • Having a solution-oriented mindset 

  • Fluency in German and English is a must! Knowledge of French is a huge benefit. 

Our offer

  • International, dynamic and open-minded team
  • New, modern office, very good accessibility by public transport
  • Flexitime and home office as an option and in agreement
  • Regular team activities, whether excursions or joint meals internally & externally
  • Our employees receive a travel allowance and meal vouchers
  • The minimum gross salary according for this function starts at € 2,274* for you based on full-time employment. The actual gross salary depends on your qualifications and experience.  

 

Your Contact Person

 

Johan
Senior Tech Talent Acquisition Partner

Phone: +41 793940604

Warning: There are fake job postings on social media claiming to be from JobCloud. Our recruitment process never requires payments and is only done through our career site and official channels.You can find more information about protection against such fraudulent activities in our blog at jobs.ch and jobup.ch.

 
By the way: We don't care about your skin colour, your gender identity or your beliefs... Come as you are, you are just good.
 

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