Customer Support Specialist w/m/d
As a Customer Support Specialist you will help answer customer questions and provide assistance at all stages of the customer experience. We in our small sized service team want continuously to deliver a first-class service to small sized Swiss customers and keep a high customer satisfaction rate.
Be the Swiss Army Knife of customer support. Whether they need a helping hand or a friendly chat, you've got their back, inside and out.You will play a key role in building strong relationships with our customers and ensuring that they use our products and services successfully.
Creating and publishing job advertisements based on customer orders
Creating company profiles in our system
Adding entries and orders in the CRM systems of Sales Force
Administrative, organisational and technical support for customer advisors
1st level support for internal and external customers via ticketing system & chat
Close cooperation with all sales-related departments
Completed vocational training (commercial) - graduates welcome!
First experience and ability to enjoy dealing with modern digital media
Strong technical understanding and affinity on how to work with tools like AI, to provide more comprehensive support, Ticketing Systems (Zendesk), CRM Systems(Salesforce), Excel, Word
Ability to provide clear support to customers
Demonstrating a client focused behaviour to offer the best customer experience possible
Being team oriented, reliable towards clients and colleagues
Having a solution-oriented mindset
Fluency in German and English is a must! Knowledge of French is a huge benefit.
- International, dynamic and open-minded team
- New, modern office, very good accessibility by public transport
- Flexitime and home office as an option and in agreement
- Regular team activities, whether excursions or joint meals internally & externally
- Our employees receive a travel allowance and meal vouchers
- The minimum gross salary according for this function starts at € 2,274* for you based on full-time employment. The actual gross salary depends on your qualifications and experience.
Lockere Atmosphäre, kein Dresscode
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Zusammen Kochen, Essen, Feiern, Laufen und Radeln wir!
Wir bieten eine top Anbindung an die Öffis, einen Fahrradabstellraum und Duschen
Your Contact Person
Senior Tech Talent Acquisition Partner
Phone: +41 793940604
Warning: There are fake job postings on social media claiming to be from JobCloud. Our recruitment process never requires payments and is only done through our career site and official channels.You can find more information about protection against such fraudulent activities in our blog at jobs.ch and jobup.ch.
By the way: We don't care about your skin colour, your gender identity or your beliefs... Come as you are, you are just good.
- 38.5 hours p/w
Your new workplace
This is us
You've surely heard of jobs.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!