Customer Relationship Manager (CRM) f/m/d (80-100%)

Would you love to be responsible for managing and executing the CRM strategy within JobCloud’s Medium Enterprises business unit? Are you used to work with CRM Systems like Salesforce Sales Cloud or Salesforce Marketing Cloud and delivering great results? Then we should talk!

Find out more about our unique culture and why you should work at JobCloud.

Your Tasks

  • You identify, develop, and implement CRM strategy and tactics to engage, drive additional revenue and retain our customers and identify new revenue opportunities
  • You develop and execute targeted marketing campaigns and implement loyalty programs to increase customer engagement and retention within our Medium Enterprises Segment teams
  • You collaborate with the different internal stakeholders as Sales Operations, Product and Customer Service to ensure a seamless customer experience
  • You work with the data team to analyze customer data to identify trends and insights, and use this information to create customer journeys, including different channels to drive desired behavior
  • You manage all facets of the email & CRM processes, from concepts to development, testing and email distribution including the coordination of all assets such as text copy, design, imagery, translations in various languages.
  • You plan and execute A/B testing on emails, email conversion flows and work with peers to develop landing pages linked to emails. Report results and make recommendations for improvements based on those results

Your skills

  • You have a Bachelor's degree in business, marketing or a related field
  • You bring 3-5 years of experience in Customer Relationship Management, preferably in a B2B environment 
  • You worked with CRM management software like Salesforce Sales Cloud or Salesforce Marketing Cloud
  • You have a proven ability to manage and develop relationships with key stakeholders and work in a fast-paced environment and under pressure
  • You have strong interpersonal & communication skills in English, German and French is a plus

Our offer

  • A fast paced working environment where you can reach your full potential
  • The freedom to take on responsibility and implement your ideas 
  • A positive atmosphere, based on trust, mutual aid and a strong team spirit
  • Workplace can be either Geneva or Zurich
  • Home office possibilities & flexible working hours 
  • Attractive working conditions & benefits 
  • Given the amount of experience we want for this position, a reasonable wage range is between CHF 90'000.- and 110'000.-

Benefits

  • Private Insurance:

    With us you are privately insured in case of accident!

  • Mobile Office:

    Work from the office, from home, or both

  • Pension scheme:

    Occupational pension: we cover 60% of the contributions

  • Public transport discounts:

    Up to 650.- for public transport and a Half-Fare Card for free!

  • Lunch:

    Our FELFEL fridge is always full of tasty dishes for a fair price - Home Delivery also possible!

  • Language classes:

    For free! Generally English, German and French classes, but others are also available

  • Further training:

    We cover 50% of the costs if job relevant :)

  • Maternity and paternity leave:

    Moms: 16 weeks. Dads: 3 weeks. Fully paid. Enjoy!

Your Contact Person

Claudine
Senior Talent Acquisition Partner

Phone: +41 445607018

By the way: We don't care about your skin colour, your gender identity or your beliefs... Come as you are, you are just good.

  • Zurich
  • Marketing
  • Professionals
  • Permanent
  • 80-100%

Your new workplace

This is us

You've surely heard of jobs.ch. This is just one of the many brands owned by JobCloud. We are the leading player in Switzerland’s online job market and want to make job search and recruitment as easy as possible. Love what you do – we make employment happen!

Employer Score

kununu

We love what we do!